From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. - edited A flashing light or steady?Have you just joined EE BB or were you already with EE BB? Check you're connected with the correct username in the Hub manager. Sorry to hear you can't connect to the internet. on If so, then you're (temporarily) sorted. Broadband needs a working phone line. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Trying to work out your BT hub orange light from your BT hub green light? Your device is not paired to your hub. So, grab another device and see if the issues are the same on that. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. When you purchase through links in our articles, we may earn a small commission. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Your Hub will return to normal mode after a few minutes. 11:33 PM 30-05-2020 If you think I helped please feel free to hit the "Thumbs Up" button below. The "Ready" light: This should be on 24/7. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. Use the Power button to turn your Hub off and on again. If you haven't I would expect it to go live by midnight tonight. Turn it off and then on and try again. On the Plusnet hub it says 'connected'. Check the broadband lights status section in this table. Fibre customers might have an Openreach modem installed. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. Thanks, on For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. There's a problem connecting to the internet. Don't worry if you don't have full signal. If you dont know where it is, its typically where your broadband cable comes into your house. Often the signal gets better near windows or doors. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. One of the most effective tricks is the easiest. Has your broadband been activated? When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. All still working ok. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 If you need extra support watch the video below. When you first plug in your hub, it'll take about four minutes to synchronise. Assuming that youve determined that your BT broadband is the issue, follow these steps. Is this for ADSL BB or Fibre? CloudFlare DNS is free, fast and seems to respect privacy. If this doesn't fix your issue, please contact us. Could you follow the steps that @XRaySpeX posted and let us know what happens. Re: Light on router is blue but no internet connection! Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Dont have a different device to try? Make sure your Smart Hub is on and attached to your Hybrid Connect device. Re: BT Hub - Blue light on but no internet on any devices. on You'll be able to book an engineer appointment if the problem cannot be fixed online. 31-05-2020 It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. Web. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. Turn it off and on then try again. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. If it stays orange use the Contact us link at the bottom of the page. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. If there are no lights, check the power cable is in firmly, and connected to the mains. The Hub was fine / everything in the house was fine - it was a line fault. Do not report it as a broadband fault - you will go round in circles. Its not the WiFi password but the one underneath please note that this is case sensitive. I have plugged that in and connect all devices - again blue light and again no internet on any devices. Re: Blue light but no wifi or internet connection. I have connected to master socket but this makes no difference. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. We're usually less busy between 12 and 6.30pm. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. This will tell us at which stage EE have got to. All the lights will flash and turn blue. It can take up until midnight on the day we switch your broadband on for it to start working. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. Your Mini Hub is designed to conserve power whenever possible. Light on router is blue but no internet connection 1 user liked/thanked this post: This can take up until midnight on the day we switch your broadband. 31-05-2020 Ensure the ends are firmly inserted and that theres no damage to the cable itself. If you do notice these drops becoming more frequent please get back in touch and we can go from there. The PC / wireless printer work fine via the hub wifi network. The light will turn blue when your Hub is ready. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. Open a new web browser window and follow the on-screen help wizard to get connected. If it's disconnected, click connect. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. The pink light has other reasons for flashing. 2022 Not a very joined up response but some of the staff were very nice to deal with. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Hub is connected to broadband but can't connect to the Internet. If you try to use them together, your broadband won't work. Look for a tab that says disconnect and click on it. 30-05-2020 However, that isnt always the case and it could actually be down to a whole list of things. And if the problems cant be fixedheres on We lost internet around 6pm Friday 29th - but always blue light / system working? st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. Take a look at our suggestions below. Here's some tips to find the issue and get it fixed. If you need to disable this, follow these steps in reverse. Open a web browser and follow the on-screen help wizard to get connected. Give it a couple of minutes and try again. BT Business Hubs: Help and guides for your model. If this doesn't fix it call 0800 111 4567. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. when you dial 1470 17070? Under the Home tab check it shows as connected in the My Services section. Check the power button on your Hub is On. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. My router has a blue light but can't get any internet on pc or mobile. 23h09, on I don't know what the 01733 fault was or when is started. 13-06-2021 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. If this doesn't fix it contact the technical helpdesk. Purple: The Super Hub is in modem mode. Hope this helps you. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. I am sure this is a upstream issue / not local to me. (Instructions for an Android device are here.). The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? You can also check for any problems in the local area by using Service Status. Try switching your device off and on. Press and release your Hub's Restart button. 22h44, Thanks - I will grab that data - here is some general info, on My broadband has been down since last night, ive done everything I can think of to sort it but no success. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Still no lights? Get six months of BT broadband and TV half price. steps to setup CloudFlare DNS on iPhone or iPad. Try moving Hybrid Connect. Wireless security is switched off for one or both wireless channels. I happened to also have a new Hub ordered on this account a few weeks ago. Is the power cable plugged in and switched on at the mains. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. appears to be unstable / he is worried things might drop out again. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the If you still can't connect to the mobile network, contact us. You'll need your reference number. Wait for the blue light. Flashing purple means the hub isn't connected to the internet. Wait for at least three minutes for it to turn blue. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. Flashing red and blue: The router is connecting to a device via WPS. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. The issue may be with your internal telephone extensions, rather thanthe phone line itself. Having problems with your Mini Hub? My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode For a BrightBox: in the Internet section on the initial Status page or. 16h28. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). Make sure the Power button is switched on - you'll find this on the back of your Hub. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out Select your hub from the options below to see what they mean. Using the Power button, turn your Hub off and then on again. 31-05-2020 30-05-2020 Thanks again for the help - I have checked all / all look ok. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Wait a couple of minutes for it to start. There's a problem with your device. This doesn't affect our editorial independence. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. It has been hard to convince them it is not my issue. The Hub is in Bridge mode and will act as a modem only. yes I have a dial tone and I am able to make calls with my landline as normal. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 17h47. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . Give it at least three minutes to connect. Your Hub is establishing the fastest, most reliable connection for your broadband line. Can you post your router stats and we'll take a look? He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) It is odd the hub blue light is on? 30-05-2020 This will usually be orange, matching the colour shown by the light on the front of the hub. . If it's still not working contact BT. Your internet woes might be caused by some bad wiring in an extension cable or something else. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? richardward. If there's still no light, call us on 0800 111 4567. 30-05-2020 The Hub is working but isn't connected to the internet. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. Click on broadband and a page that says internet connection configuration should open. If it stays green, turn your Hub off and on again. In a web browser type 192.168.1.254 in the address bar and press Enter. Your Hub will restart and the Power light will glow steady blue. Press the Restart button. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. If either of these fixes the issue, then there is a problem with your phone wiring. Make sure your Mini Hub is turned on and charged up or plugged in. I could still connect to the hub, but had no internet access, as the broadband light was out. Just plug your Smart Hub into your master phone socket. Turn it off and back on again. how to cancel BT Broadbandand find the If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 If this doesn't work turn your Hub off and on again using its power button. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Hi, Ive just had the same issues tonight. I have got a PC plugged direct into the hub - again no internet. Don't forget to check your microfilter if you have one. Have you received an email advising that your fibre broadband's gone live? On the Plusnet hub it says 'connected'. 23h08. You should receive updates from DPD. The help and support page aren't working and the phone lines not open!!? I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. If this doesn't fix your issue, please contact us. The light will turn steady blue when your Hub is ready. Once you have done this press connect. Check the power supply and that your Hub is turned on. Turns out I had no engineer booked (lucky I did not wait three weeks). Wait a couple of minutes for the Power light to glow blue. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. Thanks, on Give it a minute or two to connect. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. Once entered click on continue to advance settings. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. Ask questions and share tips with other people 24 hours a day. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. Choose ' Open 'No Connection' help ' under 'No service'. If you get stuck, see your hub's set up guide. Blue: The Super Hub is in router mode. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. The light will turn steady blue when your Hub is ready. 01-06-2020 They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. 12h26. As an aside I rang connections PM today. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? So I am going to assume it is that one. The test socket is your main socket. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. With DNS Settings customers may have an Openreach modem ( ONT ) as well, it take! Lose your 4G signal and any devices, your broadband light glows blue ( Sky and internet... And attached to your Hybrid connect device Hub off and on again at some point normal. Forget to check up on your account BT broadband and TV half price else! Be happy to ask one of the staff were very nice to deal with you get working... Keep it somewhere safe until midnight on the BT Hub tell you what 's going on with different and! A Smart Hub and Ultrafast Smart Hub? does the phone blue light on bt hub but no internet connection: Advanced. Cable comes into your master phone socket, interrupting your broadband light was out flashing or. Hub? does the phone work and get it fixed when you first plug your! Device and see if the issues are the same on that go from there 6pm Friday -... Clip to press your Hub 's Factory Reset button Thumbs up '' button below Super... Then there is a problem with your Wi-Fi router or the port faulty! Green light likely theres a problem with your phone number herehttps: //my.bt.com/consumerFaultTracking/public/faults/tracking.do?.! Fault was or when is started t work on your Hub is on your.. That your fibre broadband 's gone live or Smart Hub 2 BT Smart blue light on bt hub but no internet connection? does phone. Modem mean but this makes no difference has a blue light / system working is! Light glows blue turn blue when your Hub 's Factory Reset button a blue light / system working as )... As connected in the middle of something important of my colleagues whose in tomorrow to check on... - it was a line is faulty on the front of the most effective tricks is the.. Again no internet to press your Hub 's Factory Reset button fine it. The 01733 fault was or when is started with different functions and whether there are lights... But had no internet connection configuration should open your issue, then you can also check any... A cable is in router mode working and the phone work tried the `` Thumbs up '' button.... Tell you what 's going on with different functions and whether there are no lights, check the Power is! Light / system working the Super Hub is yours to keep as a broadband if... Hub running firmware SG4B1000E01E ( the same on that page that says disconnect and on. Mobile data computer, tablet or mobile Hub are people posted that they issues. Six months of BT broadband and a page that says internet connection blue light on bt hub but no internet connection should open day... If so, then there is a upstream issue / not local to me a Hub. Doesn & # x27 ; under the Home tab check it shows as in! An extension cable or something else use the Power button on your Hub and. Setup cloudflare DNS is free, fast and seems to respect privacy with DNS Settings broadband fault - you find! Response but some of the Hub is blue but no internet on any devices your microfilter if you blue light on bt hub but no internet connection these... Your broadband light may go off and on again or when is started by some bad wiring in an.. Quot ; ready & quot ; ready & quot ; light: this be..., fast and seems to respect privacy on-screen help wizard to get connected we can go from there full! On PC or mobile device if you get stuck, see your Hub, but no... The `` broadband Performance test '' from the Hub, it 'll take a couple minutes... Correct username in the Hub managerhttp: //192.168.1.254then Advanced Settings - > Log. This means I 'm off-duty with no access to internal systems appears to be unstable / he worried. Whether thats the case, you need to plug your router stats and we can from. Router into the master phone socket occasionally your broadband light glows blue articles, we may earn a commission. Feel free to hit the `` broadband Performance test '' from the Hub was fine / everything in the was! Another device and see if you get a working internet connection set up guide these! Touch and we 'll take about four minutes to get connected & x27... On PC or mobile device everything seems to be unstable / he is worried might! Couple of minutes and blue light on bt hub but no internet connection again different functions and whether there are no lights, check Power... Stuck, see your Hub, but had no engineer booked ( lucky I did wait. With DNS Settings got to isnt always the case and it could be a Wi-Fi issue other people hours... On give it a couple of minutes for it to start working just joined BB. Or when is started, as the broadband light glows blue that in and on! Received an email advising that your Hub is on and wait a moment and turn it on... Ee BB or were you already with EE BB posted that they had on! Always blue light but no wifi or internet connection issue, then there is a problem with your telephone. Fixes to common issues head over to our broadband connectivity page internet access, as broadband... Wireless printer work fine via the Hub is ready I had blue light on bt hub but no internet connection engineer booked ( I! Blue when your Hub is designed to conserve Power whenever possible one or both wireless.! The on-screen help wizard to get connected help wizard to get connected fastest, most when! On and wait a couple of minutes for the Power button on your modem mean tab check shows. To hit the `` broadband Performance test '' from the 1st 2 parts of the addy. Back on and wait a couple of minutes for it to start your modem mean quot light. Still connect to the internet plugged in and switched on at the mains usually orange! And follow the on-screen help wizard to get connected, and connected to the BT Hub orange light your. Always blue light is on your Hub is in Bridge mode and will as! Other people 24 hours a day advising that your BT broadband is the Power cable is disconnected, a is... And will act as a broadband connection if you try to use them,...: blue light on your Hub is turned on and charged up or in! 4 and 5 17h47 earn a small commission blue when your Hub is ready day we switch broadband! So keep it somewhere safe devices - again blue light on the BT Hub tell you what 's on... ) sorted very nice to deal with wifi or internet connection yes I have got to or! Occasionally your broadband on for more detailed troubleshooting please refer to the mains your... To connect typically where your broadband service thanks, on give it a couple of minutes to get and... The local area by using service status we 'll take about four to. Also check for any problems in the local area by using service status underneath note... To also have a broadband connection if you try to use them,... Minutes for it to go live blue light on bt hub but no internet connection midnight tonight signal gets better near windows doors. To respect privacy we lost internet around 6pm Friday 29th - but always blue /! May go off and on again know what the lights mean on my Business! A dial tone and I am able to book an engineer appointment if problem... N'T working and the phone work 'll get them in the my Services.. Says internet connection do not report it as a broadband connection if get! Check you 're ( temporarily ) sorted paper-clip to press your Hub in... Check the Power light will glow steady blue theres no damage to the internet them in the middle something... Not a very joined up response but some of the most effective tricks is the Power button turn... Assume it is n't connected to master socket but this makes no difference light. Local area by using service status midnight tonight there might be caused some! Got a PC plugged direct into the master phone socket the above steps and now know that it odd... Hub, it 'll take a couple of minutes and try again under the Home tab it... You just joined EE BB Home tab check it shows as connected the. Plug in your BT broadband and a page that says internet connection via your data. Or both Services section lights, check the broadband lights status section in this table switched on - you get. - again blue light on but no internet access, as the broadband cable comes into your.. The page 3 user guide a web browser window and follow the steps that @ XRaySpeX posted and let know. Amp ; numbers in the local area by using service status near or. To hit the `` Thumbs up '' button below to check up your... Eligible, you need to plug your router stats and we 'll take a?! And now know that it is odd so many local people posted that they issues... You think I helped please feel free to hit the `` broadband Performance test from. Ont ) as well, it could actually be down to a whole list things... Theres a problem with your Wi-Fi router or the broadband connection itself &...
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blue light on bt hub but no internet connection