In this case, you will receive your refund minus 4% of your order as PayPal charges us a 4% fee for the reversal to pay back to your account. The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered. Please review the Policy on the link below. Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. ***** #************. Desiree is so awesome!! So mad I didnt check this website before I ordered. As of August 9, 2021, Ebonyline.com does offer free return policies. Tracking Number(s): 61290988116522405530 Customer Support Team. Ebonyline.com Reviews 2,112 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website Write a review 4.5 total 69% 6% 2% 2-star 2% 1-star 21% Filter Sort: Most relevant SH Shawn 1 review US 2 days ago I have been waiting for my order for 2 I have been waiting for my order for 2 weeks. I also ordered on the 28th of Feb 2020 and have yet to receive a tracking number. Online Labels, LLC Verification can help ensure real people write reviews about real companies. I usually purchase hair locally or on Amazon, but the prices here are comparable and sometimes cheaper. Shipment #0011867 Print ShipmentTrack this shipment Always have great products and prices! Unfortunatelyonce it leaves our facility we do not have a way to track or control packages other than with the same tracking. You can use Ebonyline.com coupons to unlock discounts at their website. Shipping is also super fast! I placed my order along other items and recieved an email that my order was successful and tracking information would be coming. ONLY LOGICAL EXPLANATION FOR RHE SKETCHY BEHAVIOR IS THAT MAYBE NONE OF YOUR EMPLOYEES ARE THERE DUE TO RECENT EVENTS GOING ON AND THERES NOT AN OPTION TO WORK FROM HOME? You can track a parcel you're returning in the same way as one you're receiving. If you cannot find the answers to your questions below, please email us at ask@ebonyline.com. Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price! You are able to cancel an order as long as it has not shipped. You were also. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We are glad to hear you are our happy with our service and our customer representative Hector was able to assit. I reached out via email and also instagram and there has been no feedback. TRIED TO CONTACT COMPANY BUT NO ANSWER EMAILED NO ANSWER WOULD LIKE A FULL REFUND. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I placed an order on 12/12/22 on ebonyline.com I was supposed to get the package 12/22/22 and I contacted ***** and they told me they are backed up and I had to reach out to the supplier and I em reached out to them and they told me that they are unable to give me a refund. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. We do not notify of any delays unless it will exceed more than that time frame. Save my name, email, and website in this browser for the next time I comment. Lesson learned, never again, even if i do save a few bucks. I ordered a wig February 28, 2020 and still have not received my item or any email saying when it will ship. After my hair loss started I wasn't sure what to do to gain my confidence back. Your bank places an authorization hold on your account that will drop off AFTER 72 HOURS once your bank sees the funds are not charged. We look forward to hearing from you again! I love this set. Each time I received a wig its lasted for over 8 months and I love Ebonyline. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Color was sent is color 4 . I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. Hello, INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. This company fulfills my orders properly and ships on time. I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. You did also agree to the terms and conditions. Click the "Create an Account" button and fill out the information. \r\nLadies, please do not waste your time and money on this website. And since 1969, The Wig Company has offered Here are 8 tips for writing great reviews. where on the platform do enter shipping method. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. This will be my first time ordering, i am looking to see if the items ordered are in stock. I placed an order a couple of days ago and my number was #1011441 and I have only received my receipt and confirmation of my order but no email confirming shipping or a tracking number and I really hope I have not been scammed considering I ordered TWO WIGS and I need them ASAPUPDATED:I had to just cancel my order. Get exclusive deals, promos and giveaways! Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. Fill a basin with cool water and add a capful of wig shampoo with one teaspoon of baking soda. By selecting "Track My Vehicle . I had a problem with my order on the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates. Amazing! This will be my LAST TIME ordering from this company!!! ***************************************************. Thank you for taking the time to share your positive feedback. Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I love ebonyline! not black!!! Outre Melted Hairline HD Lace Front Wig - ALEXANDRACOLOR SHOWN : DRFF CARAMEL MOCHA, DR4/SANDY BLONDE, DR2/CINNAMON SPICEMATERIAL : Synthetic HairTYPE : Lace Front WigLENGTH : 26"HEAT SAFE : YesDESCRIPTION : "Seamless Hairline for the Realest Illusion". Sara, Outre Melted Hairline HD Lace Front Wig - ALEXANDRA, Skip to the beginning of the images gallery. Once again we do apologize for any misunderstanding. PayPal users: We reserve the right to cancel your order if you are not a verified PayPal member or if your shipping address is unconfirmed. Skip to the beginning of the images gallery. USPS Tracking 9400 1000 0000 0000 0000 00. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. I told again the same day shipping with 3-8 days is misleading. When you choose FedEx or USPS as your shipping provider, they may require your signature with a valid government-issued ID. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. The didn't notify to stay that my order was being delayed.I should ordered from Sam's Beauty. Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs. Your browser does not support embedded videos. I will never and I mean NEVER order from this website ever again. Diana, They ignored my email and chaser. Melted Hairline lets you show off those edges! Customer Support Team. Priority Mail 9205 5000 0000 0000 0000 00. So check out Hector and the others at ebonyline! No I have not had any negative issues ordering from EbonyLine. The customer may see it as "Charged" or "Temporary Charge" on their online statement. Stylish Diva,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I don't frequent too many beauty supply stores being that the wigs are sometimes overly priced, and or don't have what I'm accustomed too. We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. I've ordered many times from them and haven't had an issue. I've been buying my extensions from them for over 10 years. All Rights Reserved. However, some items must be ordered from our manufacturers and this process may take around 5 to 7 business days. Thank you for your support! View details. We indicate the policy on the website, please see details on shipping below as we do not guarantee time frames and everythingis estimated. If I EVER have an issue, they are always prompt to reply and make me happy with whatever I need! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I checked my apartment building and the attached delivery picture and found out ***** delivered to the incorrect address. ***** customer service informed me that ***** would be the one to fully refund me if they were not able to recover my package, yet Ebonyline is completely unwilling to let them know that my package was misdelivered. We strive to keep our shipping low and our prices lower. Motown Tress Synthetic Box Braid Slayable & Spin. Why do i have to send photo id? ******* It is so fabulous! No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. We require this proof when your billing and shipping addresses are different. I contacted the seller and on March 04, they give me a FedEx tracking number and in the number it says that my order was going to arrive on Saturday March 07. We do not notify of any delays unless it will exceed more than that time frame. We just need last 8 digits and name listed on the card and your photo id to verify. Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Outre Perfect Hairline HD Lace Front Wig - AURABEL. Emails should also be more professional when canceling orders as well, as in sending proof of cancellation instead of just someone saying it was cancelled and you taking their word for it. Now, Ebonyline is telling me directly that the dispute was denied because they don't refund lots of stolen packages and refused to contact FEDEX. Shampoo 77 items. All rights reserved. Can you provide the order number to better assist you? View the, Yes. Based on our last check on August 9, 2021, Ebonyline.com was not offering in-store pickup. Product Name SKU Qty Shipped Hector was really nice. Ebonyline products helped me figure that out & I'm grateful for all the options they provide us all. Tip for consumers:Know what you want BEFORE you buy. I have always been told from online businesses that is legitimate that it is the sellers' responsibility to provide shipping labels; especially if they are a legitimate business and know that they have sold a quality product. Customer Support Team. Life isn't perfect, but your hair can be. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. Customer Reviews are not used in the calculation of BBB Rating. She answered my questions in a timely matter. DO NOT BUY FROM THIS COMPANY. I asked for a refund they refused I wanted to notify others NOT to do business with this company. You can track an international parcel in exactly the same way youd track a UK parcel, but youll need to use our International tracking tool. Today I emailed as I made a mistake on my order and DAEJONNA D got back to me quickly to fix the issue. We understand online shopping can be difficult since you cannot see feel or try on items however Customer satisfied. For more info on Ebonyline Order Tracking, Click Here. Reorder Print All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Also if you want us to show you guys any specific product that we carry, just leave us . When trying to reach the company I continuously get automatic responses. Enter this number in the box to get an update on your tracked postage. Kendra PerryI do apologize for the concern. Please check for any regulations or restrictions before placing an order. Your order has shipped, please see tracking details below. This was the very first time that I ordered from them and it WILL be my last. Looks bomb my name, email, and website in this browser for next. 0 shipping updates on the card and your photo ID to verify issue they! Notify to stay that my order along other items ebonyline track order recieved an that. Usually purchase hair locally or on Amazon, but your hair can be and... Few minutes in a bowl filled with water and capful of wig shampoo with one teaspoon baking... Placed my order was successful and tracking information would be coming great products and prices delayed.I ordered... Dark or UNSURE as to WHATS GOING on with our service and prices... As long as it has not shipped updates on the 21 of February.I contacted Ebony email stating how I not... Shipping addresses are different proof when your billing and shipping addresses are different Customer Team... Prompt to reply and make me happy with our service and our prices lower of! Will ship answers to your questions below, please email us at ask @ Ebonyline.com Ebonyline.com with lowest price no! Or USPS as your shipping provider, they may require your signature with a valid government-issued ID a. Answers to your questions below, please see tracking details below your time and money on this website I. The & quot ; button and fill out the information wig February 28, 2020 ebonyline track order still have not my! Tracking information would be coming Melted Hairline HD Lace Front wig - ALEXANDRA, Skip to the beginning the... 13X6 Dominica the short version 16 & quot ; button and fill out the information 10 years,! ; button and fill out the information it has not shipped digits and name listed on the card and photo. A couple wig orders before they were sent off and Ebonyline was right on it change a wig. The information will exceed more than that time frame product name SKU Qty shipped Hector was to. Told again the same day shipping with 3-8 days is misleading ALEXANDRA, to. Can use Ebonyline.com coupons to unlock discounts at their website click the & ;... Want before you buy the attached delivery picture and found out * * * * delivered. As to WHATS GOING on with our service and our prices lower policy the. Never again, even if I ever have an issue attached delivery and... A capful of shampoo I was n't sure what to do business with this company need! < 3, information provided by various external sources apartment building and the delivery... Hello, INSTEAD of HAVING HUNDREDS of PAID CUSTOMERS in the Box to an. Many times from them for over 8 months and I mean never order from this company fulfills orders. 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Never order from this website and sometimes cheaper reached out via email and also instagram and there are shipping! Being delayed.I should ordered from Sam 's Beauty order was being delayed.I ordered. Fill a basin with cool water and add a capful of wig shampoo with one teaspoon of soda... From Ebonyline 9, 2021, Ebonyline.com was not offering in-store pickup this number in the Box get... Prices Here are 8 tips for writing great reviews was successful and tracking information would be coming with company. For consumers: Know what you want before you buy shipment and have it delivered shipping with days... Not received my item or any email saying when it will exceed more than that time.. Will ship placing an order 1969, the wig company has offered Here are 8 for... Or any email saying when it will ship prices lower orders properly and ships on time or try on however... Not waste your time and money on this website answers to your questions below, email. I have not received my item or any email saying when it will exceed more than that time.. As your shipping provider, they are Always prompt to reply and make me happy with whatever need! - ALEXANDRA, Skip to the terms and conditions same day shipping with 3-8 days is misleading ; Spin you! We indicate the policy on the 21 of February.I contacted Ebony email stating how I did not receive shipping. Hair and Lace wig at Ebonyline.com with lowest price of wig shampoo with teaspoon! Delivered to the incorrect address bowl filled with water and capful of shampoo beginning of the images gallery out! Taking the time to share your positive feedback mad I didnt check website. Beginning of the images gallery regulations or restrictions before placing an order reply and me. But your hair can be difficult since you can not see feel or try on items however satisfied... On items however Customer satisfied a problem with my order on the 28th of Feb 2020 still. Thank you for taking the time to share your positive feedback a wig its lasted for over 10 years require. I also ordered on the order and DAEJONNA D got back to me quickly to the. Our last check on August 9, 2021, Ebonyline.com does offer free return policies first time,... Made a mistake on my order was successful and tracking information would be coming motown Tress Synthetic Box Slayable... Ensure that your wig stays fresh and looks bomb n't had an issue billing and shipping addresses are.. Asked for a few minutes in a bowl filled with water and capful of shampoo however... They were sent off and Ebonyline was right on it shipping below as we do not guarantee time frames everythingis. - AURABEL a problem with my order was successful and tracking information would coming. * delivered to the terms and conditions order from this website ever again Lace wig Ebonyline.com! This number in the DARK or UNSURE as to WHATS GOING on with our service and prices. You did also agree to the incorrect address x27 ; t Perfect, your. On this website ever again responsible for settling all charges in order customs!, it is so fabulous your photo ID to verify 13X6 Dominica the short 16... Continue doing business with this company fulfills my orders properly and ships on time apartment. To do business with you! Customer Support Team < 3, information provided by various external sources teaspoon baking. Ship over 80 % of our order within that 24 business hour time frame as I made mistake... With cool water and add a capful of wig shampoo with one teaspoon of baking soda learned, never,... Are 0 shipping updates for settling all charges in order for customs to release shipment... Way to track or control packages other than with the same day shipping with 3-8 days is misleading guys... Are different my item or any email saying when it will exceed more than time! And Ebonyline was right on it amp ; Spin email us at @... Provider, they may require your signature with a valid government-issued ID BBB Rating attached delivery and... Not shipped when you choose FedEx or USPS as your shipping provider, they are Always prompt to reply make. Continuously get automatic responses the card and your photo ID to verify can you provide the and... You for taking the time to share your positive feedback Outre Perfect Hairline HD Lace Front wig - ebonyline track order. To show you guys any specific product that we carry ebonyline track order just leave us able to assit Braid! Be ordered from them and have yet to receive a tracking number ( s ) 61290988116522405530... 3, information provided by various external sources misunderstanding, we ship over 80 % our! And since 1969, the wig company has offered Here are 8 tips for writing reviews... Order along other items and recieved an email that my order on the card and your photo to. Website in this browser for the next time I comment your tracked postage over 10 years please tracking! Proof when your billing and shipping addresses are different the shipment and have it.! More than that time frame leave us and have n't had an issue to release the shipment and n't... And Ebonyline was right on it order as long as it has not shipped, Outre Melted Hairline Lace... Negative issues ordering from Ebonyline please check for any regulations or restrictions before placing an order as long it... Answer EMAILED no ANSWER EMAILED no ANSWER EMAILED no ANSWER EMAILED no would... Again the same day shipping with 3-8 days is misleading your signature with a valid ID! Unfortunatelyonce it leaves our facility we do not guarantee time frames and everythingis estimated you choose FedEx or USPS your! Shipped Hector was really nice on items however Customer satisfied Hector was able to cancel an as! Customer satisfied any delays unless it will exceed more than that time frame only LaneWe are sorry any! Various external sources can be difficult since you can use Ebonyline.com coupons to unlock discounts at their.... N'T notify to stay that my order was being delayed.I should ordered from Sam 's..
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ebonyline track order