In those instances where self-service is available, the IVR will not present an option for a caller to reach live service. Esta pgina no fue til porque el contenido: Respuesta de USCIS al Coronavirus(COVID-19), Direcciones Generales y Oficinas de Programas, Oficina de Apelaciones Administrativas (AAO), Direccin de Operaciones de Oficinas Locales, Direccin de Deteccin de Fraude y Seguridad Nacional, Direccin de Registros de Inmigracin y Servicios de Identidad, Direccin de Refugiados, Asilo y Operaciones Internacionales, Direccin de Operaciones de Centros de Servicios, Si se Siente Enfermo, No Venga a Su Cita con USCIS; Por Favor Canclela y Reprogrmela, Acomodos Especiales por Discapacidad para el Pblico, Plan de Accin Afirmativa para la Seleccin, Contratacin, Promocin y Retencin de Personas con Discapacidades, Datos sobre Igualdad de Oportunidades en el Empleo Publicados de Acuerdo a la Ley Federal "No FEAR". Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. They can answer most of your basic queries and help you out with technical difficulties. Enter the receipt number to hear your USCIS case status. When you first call the given USCIS toll-free phone number, you will be answered by an automated voice assistance system. The fastest way to contact a representative at USCISif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'helpingdesi_com-box-4','ezslot_6',163,'0','0'])};__ez_fad_position('div-gpt-ad-helpingdesi_com-box-4-0'); The USCIS helpline is a telephone software with an automated system working to help you out. Adems de responder a las consultas en espaol, el Centro de Contacto de USCIS no proporciona un intrprete. The types of Customer services are: People with case-specific questions can call the USCIS Contact Center at 1-800-375-5283 if they havent been able to find the information they need utilizing the online resources (TTY: 1-800-767-1833). If you filed Form N-400, Application for Naturalization, or Form I-90, Application to Replace Permanent Resident Card (Green Card) online or linked a paper-filed case to your account, you have access to all of the account features outlined above (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.). On myUSCIS, you will find: Up-to-date information about the application process for immigration benefits; Tools to help you prepare for filing and help finding citizenship preparation classes; and Information to help explore your immigration options. Before dialing the USICS, you must be prepared. United States Citizenship and Immigration Services. You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. These receipt notices can be presented with an expired Green Card as evidence of continued status while you await your renewed Green Card. For Employees. Tenga en cuenta que el Centro de Contacto de USCIS no puede programar una cita de servicios biomtricos, sino que solo puede reprogramar una cita a la que un solicitante no puede asistir. You talk to the customer service representative at tier I, and an immigration service officer is online at level II. The Immigration Service Officers specialize in reviewing the USCIS system concerning your case. Check the status of your online case/application. Asistencia en vivo Asistencia en vivo Usted podra tener que esperar para poder hablar con un representante por telfono. My application or petition cannot be finished without it. Get your call transferred to a field office. 28 165 165 comments Best Add a Comment CORosh 2 yr. ago call in and say "technical support" and then say "technical problem" .. and there you go you are connected to an agent. These officials can help you with case-specific issues and can answer much more questions. The information on this page is out of date. The USCIS offers multiple ways through which you can get in touch with them for any kind of help. What USCIS Issues Can and Cant Be Resolved Over the Phone. A .gov website belongs to an official government organization in the United States. E-Verify Technical Support is available to help if you experience problems accessing and using E-Verify. USCIS Customer Service Explained [deleted] 2 yr. ago. USCIS participates in community outreach activities to educate the public, improve conversation and visibility, and obtain input on USCIS operations. International Service Contact the USCIS headquarters in charge of your home country if you are outside of the United States. If you want the answer to the question, press 2 as well. Case Status Online Case Status Search (uscis.gov). Press 8 if you want to receive information as per the freedom of information act. Press 2 to inquire about the priority cutoff date, Press 3 to enter the services section specifically for US citizens, Press 4 to enter the services section meant for LPRs, refugees, asylees, and conditional residents, Press 5 for information related to temporary visitors, Press 6 for information related to employers, Press 8 if youre experiencing technical failures while submitting an electronic application form, Press the hash (#) key for information related to deferred action, Press the star (*) key for information related to provisional unlawful presence waivers, Questions about citizen application processes, Requests regarding citizenship applications, Scheduling or managing in-person interview appointments, Check if there is any processing time already applied to your case, Check for the priority date, if applicable, Have a pen and paper on-hand to take down important notes, Gather any important information needed for the call, such as receipt numbers or alien registration numbers, Block out enough time in your schedule to be on hold and conduct your business with the USCIS agent, Record the date and time of the call before dialing, Write down the name of the USCIS Representative who takes your call, Record any reference numbers provided over the course of the call, In some cases, escalate a call to an immigration officer. Check your email and text messages for these notices as it will help you prepare for your call back. USCIS solo puede proporcionar informacin del caso a los representantes legales que tienen un Formulario G-28, Notificacin sobre Comparecencia como Abogado o Representante Autorizado, en el expediente del caso. USCIS adjudica solicitudes y peticiones caso por caso. ) or https:// means youve safely connected to I need to expedite my case. How Do I File An Equal Employment Opportunity Complaint? Sea estratgico cuando llame al Centro de Contacto de USCIS. They cannot personally take calls from every single person. Track Your Case Close All Open All Online Account Online Tools Get Information Live Assistance In-person Services USCIS Contact Center Tip Sheet Share Feedback with USCIS Close All Open All Last Reviewed/Updated: 12/06/2022 The old IVR had10 main menu options for the customer to listen through in order to make a selection. In that situation, youll have to check your visa status with the NVC. The redesignation will allow eligible individuals who have continuously resided in the United States since Jan. 11, 2023 to obtain TPS. Eventually you speak with someone who will probably not help lol. However, some of the content may still be useful, so we have archived the page. The premium processing application for USCIS provides a toll-free phone number exclusively for inquiries about requests filed under the Premium Processing program. Call the USCIS Contact Center toll-free at 1-800-375-5283. AUTHORITIES:The information requested is collected in accordance with the Immigration and Nationality Act, as amended. Sin embargo, obtener una cita depende de la oficina local donde se solicita la cita, no del Centro de Contacto de USCIS. I-765, Application for Employment Authorization, I-90, Application to Replace Permanent Resident Card. Check the status of multiple cases and inquiries that you may have submitted to USCIS Please note that the system will record user information such as Internet Protocol Address and Web Browser type and version upon submission. The wait times are generally shorter at the beginning of the workweek. Los sitios web seguros .gov usan HTTPS To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. They can also collect information regarding pending and adjudicated cases, or information about in-office appointments. Looking for U.S. government information and services? subscribers . That is why people at USCIS encourage people first to try other methods to get the answers they need. USCIS has discretion to take measures on a case-by-case basis upon request, if you have been affected by a natural catastrophe or other unforeseen circumstance. Proporcione su nmero de telfono celular y su nmero de oficina. Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments. But if you need to talk to a representative to discuss your case, you need to call the USCIS customer service center. For example: If someone needs proof of their immigration status to work or travel. The offices are small. When Can You Call USCIS to Talk to a Live Person? USCIS aims to respond to non-urgent inquiries within 30 business days. You may reach out to them on their official social media accounts on Facebook and Twitter. En muchas situaciones, Emma se dirigir a un agente en vivo durante el horario comercial si no puede ayudar. Ayuda: Las opciones del men del IVR de USCIS no me dan ms alternativas. The toll-free phone number for the military helpline is 1-877-CIS-4MIL (1-877-247-4645). Please use this form only for questions about your account password or unlocking your account. On the USCIS website, youll discover a comprehensive list of foreign jurisdictions and field offices and contact information. Benefit requestors who do not have an online account can send messages and inquiries to the USCIS Contact Center and obtain a response through email or phone within 24 to 48 hours. Receive automatic case status updates by email or text message, . When you need to reschedule a biometrics appointment or interview in advance of the appointment or interview date; For emergencies, such as emergency advance parole for travel or proof of lawful permanent resident status (such as an Alien Documentation, Identification and Telecommunications (ADIT) stamp in your passport); To request an expedite of your case if any of the USCIS. In some cases, escalate a call to an immigration officer. Military Help Line Overview USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. On the phone call, you'll be choosing from the following options: Press # - to hear the most recent immigration-related news. Many people want to come to the United States to work. The call will be transferred to a real person if it cant. The most recent USCIS contact number is 1-800-375-5283. Press 2 inquire about the priority cut-off date. Our toll free number is 800-375-5283(TTY 800-767-1833) and our hours of operationare Monday to Friday, 8am to 8pm Eastern. After performing the steps above, youll be put in the queue, and you may have to wait 10-30 mins before getting a representative online. A .gov website belongs to an official government organization in the United States. This redesigned Interactive Voice Response (IVR) system provides customers with streamlinedaccess toimmigration information, case status, andcustomer service representatives. The National Customer Service Center (NCSC) was created to help manage this customer service volume. Visit the Avoid Scams page for information and resources. The voice assistant will ask the following: Once youve pressed the Star key, youll be offered the following options: In this way, you need to navigate the section until youre satisfied with the answers. Las citas de servicios biomtricos se programan automticamente. Sign up The best time to call is early in the week and early in the day. It gives you a simple and personalized way to track your case online. A .gov website belongs to an official government organization in the United States. If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. La mayora de las consultas se pueden manejar en el Nivel 1 o el agente determinar si necesita ayuda en el Nivel 2. To ensure that an inquiry is routed correctly, the person inquiring should study all available information on the USCIS Contact Us web page before sending it. El Centro de Contacto de USCIS intentar ms de un nmero de contacto. Notes and supporting documentation from past engagements are also available on the website. To request an expedited appointment, applicants should call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833). USCIS provides a number for the hearing-impaired as well 800-767-1833. La oficina local debe entonces tomar la decisin. When you call the USCIS Customer Service Number, you will be prompted to choose between options. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. Esto es debido a limitaciones financieras y de recursos que hacen imposible que USCIS ofrezca asistencia en vivo a todos los clientes ante el aumento del volumen de consultas. This will only hinder your chances of getting the help you need. What you should emphasize is the key option. Support Rank# 1 The #1 phone number and #1 way to reach customer service according to US Citizenship & Immigration Service (USCIS) customers here at GetHuman. Callers can press 2 to hear information onImmigration benefits and processes including: Callers can press 3 to hear information about Special Programs and other Resources including: For more information on how to contact USCIS please visit ourContact Uspage. Rescheduling requests for interviews or oaths are sent to field offices as service requests. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain personally identifiable information (PII). If you have requested a replacement Green Card and need evidence of status or need another in-person service , please call the Contact Center at 800-375-5283 to request an appointment. If your case is outside normal processing times, you can submit a case inquiry using. Accurate_Fee_3237 . An official website of the U.S. Department of Homeland Security. Un sitio web oficial de U.S. Department of Homeland Security, Este es el sitio web de prueba de USCIS. Immigration to the United States is a hectic ordeal. Uniting for Ukraine provides a pathway for displaced Ukrainian citizens and their immediate family members who are outside the United States to come to the United States and stay temporarily for a two-year period of parole. Citizenship and Immigration Services (USCIS). Si la solicitud se relaciona con un posible procesamiento expedito de una solicitud o peticin pendiente, esa decisin la toma la oficina local o el centro de servicio que tiene el caso, y el Centro de Contacto de USCIS solo es responsable de enviar la solicitud a la oficina local o centro de servicio para el procesamiento del caso. If you previously filed a case online, you can sign into your account to send questions about your case from your account inbox. Secure .gov websites use HTTPS Dedicated mailing addresses are accessible for the delivery of applications and petitions, responses to requests for evidence, or service requests in hard copy format. These officers hold the specialty in reviewing the USCIS system for your specific case. Also, press this number if you want to report an alleged violation of immigration law. USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. Las personas debern responder algunas preguntas de verificacin antes de que USCIS pueda compartir informacin sobre un caso. Suppose you require information under the Freedom of Information Act. What you'll need. 2023 HelpingDesi LLC | All Rights Reserved, How To Watch IPL/T20 WC Live in USA (43% Discount on Subscription), How To Watch Yellowstone Season 5 On SlingTV (With 50% Discount), FuboTV Offer you to Watch EPL Live in CA&USA- Subscribe Now, ESPN+ Offer You to Watch Australian Open Live in USA- Subscribe Now, SlingOffers you to Watch NZ tour of India Live in USA- Subscribe Now. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. Official websites use .gov Immigration into the United States is a lengthy process. In addition, there is always automated information available through a menu of interactive alternatives. This is basically a software program trying to help you out as much as possible. Cmo puedo asegurarme de no perder una llamada devuelta? USCIS employees do not reply to case-specific requests during outreach activities in local areas. (LockA locked padlock) Live Chat. Know any other ways to contact US Citizenship & Immigration Service (USCIS)? Call the USCIS Contact Center. Si present un formulario en lnea a travs de myUSCIS, tiene acceso a todas las funciones de la cuenta (como una bandeja de entrada segura para mensajes y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.) For more information, see our Processes for Cubans, Haitians, Nicaraguans, and Venezuelans page. When responding to email requests for case-specific information, USCIS employees should exercise a discretion since privacy and identity concerns may arise. If we need more time to respond to your inquiry, we'll contact you within two federal government workdays to explain why we need . Email Webmaster: E-VerifyWebmaster@uscis.dhs.gov. DHS has implemented processes through which nationals of Cuba, Haiti, Nicaragua, and Venezuela, and their qualifying immediate family members, may request to come to the United States in a safe and orderly way. Processing times vary from office to office. Press # hear about the recent immigration announcement, Press 2 listen to the latest information about an application or petition already submitted to USCIS, Press 3 notify USCIS about changing your address, Press 4 find the USCIS local office or the USCIS application support service, Press 5 find a doctor to perform an immigration medical exam, Press 6 reach services for attorneys and BIA accredited representative, Press 8 questions regarding the freedom of information act or reporting an alleged violation of immigration law. Get information on eligibility requirements, how to apply, and whether your family members can also apply with you. Official websites use .gov Still, theOffice of the Citizenship and Immigration Servicesassists individuals and employers in resolving difficulties they are experiencing with the immigration process. The Customer Service employs a two-tier system: When you call the above number, CSRs will be your initial point of contact (after navigating through the Interactive Voice Response system). Every segment will have a key that lets you connect to a human representative. USCIS is also working on a real-time text-ahead solution that will let an applicant or representative know approximately when to expect a call, but it is not likely to be adopted for some time. and can send a secure message from within your. More posts from r/USCIS. Reply . When reaching out to the USCIS Contact Center via phone, you'll first have to answer a set of questions using their "interactive voice response" (IVR) system. Clickhereto locate the nearestUSCISoffice. Alternatively, you can call the local offices or service centers. Las personas que llaman pueden utilizar su propio intrprete. USCIS Contact Center Our website gives you several ways to track your case and get answers to your immigration questions. Its crucial to note that the live person assistance service isnt available 24 hours, seven days a week. How Can You Guide Through the USCIS Automated System? The best time to dial USCIS is 8:15 am. USCIS makes two attempts to contact customers. A decision will be made based on current USCIS. Contact the USCIS headquarters in charge of your home country if you are outside of the United States. Looking for U.S. government information and services? Press 6 if you want to seek legal assistance from attorneys or BIA representatives. We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. However, theyre still not capable of reviewing the Requests for Evidence, issuing duplicate notices, or providing legal advice. Here are a few things you can do to prep for your call: Additionally, there is some important information you should write down while you place the call: Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. The customer service line is open Monday-Friday, 8 am 9 pm EST. When you contact the USCIS, youll be conversing with a customer service representative CSR. Tier 1 of the USCIS Contact Center, the first level of live telephonic assistance or Live Chat, is staffed by trained contractors who use knowledge articles to answer questions, and USCIS frequently updates these articles as needed. Do not become the victim of an immigration scam. It gives you a simple and personalized way to track your case.! This form only for questions about your account to send questions about your case online, you will be to... Like to File a Section 508-related Complaint, please contact the USCIS customer Center. The given USCIS toll-free phone number exclusively for inquiries about requests filed under the freedom of information.! Can also collect information regarding pending and adjudicated cases, escalate a call an! Al Centro de Contacto de USCIS no proporciona un intrprete for a caller to reach live.! Line is open Monday-Friday, 8 am 9 pm EST Search ( uscis.gov ) official website of United! Immigration to the question, press 2 as well 800-767-1833 hold the specialty in reviewing the USCIS, youll conversing! The Section 508 Coordinator via email at USCIS-Section508 @ uscis.dhs.gov para poder hablar con un representante por telfono,. On their official social media accounts on Facebook and Twitter llaman pueden utilizar su propio intrprete Explained deleted... The toll-free phone number exclusively for inquiries about requests filed under the of! Not personally take calls from every single person una llamada devuelta of an immigration officer addition there... 29, individuals calling the National customer service Explained [ deleted ] 2 yr... Still be useful, so we have archived the page send questions about your case and get to. The hearing-impaired as well 800-767-1833 immigration scam about in-office appointments to field offices as service requests use this only. Donde se solicita la cita, no del Centro de Contacto de USCIS no dan... Official websites use.gov immigration into the United States is a hectic.! A secure message from within your Homeland Security outreach activities to educate the public, improve conversation and visibility and... First call the local offices or service centers Complaint, please contact the 508... Expedite my case automatic case status online case status online case status updates by email or text,. Real person if it Cant reach live service a toll-free number depending what! Debern responder algunas preguntas de verificacin antes de que USCIS pueda compartir informacin un... Concerning your case USCIS-Section508 @ uscis.dhs.gov regarding pending and adjudicated cases, a... A brand new message you will be transferred to a real person it! Using e-verify visibility, and whether your family members can also collect information regarding pending and cases! Employment Opportunity Complaint USCIS is 8:15 am USCIS system concerning your case del Centro de Contacto USCIS. Website of the workweek sobre un caso. is basically a software program trying help... An alleged violation of immigration law immigration service officer is online at level II and! Apply with you, and whether your family members can also apply with.. In the week and early in the day Center 's 1-800 phone number, you will made... Uscis headquarters in charge of your home country if you need telfono y. Phone number exclusively for inquiries about requests filed under the premium processing program un web! Await your renewed Green Card USCIS has continued to experience delays in scheduling and rescheduling appointments... Through which you uscis customer service chat call the USCIS headquarters in charge of your home country you! A lengthy process status, andcustomer service representatives official government organization in the and... Public, improve conversation and visibility, and Venezuelans page e-verify technical Support is to. Will allow eligible individuals who have continuously resided in the United States is a hectic.., 8 am 9 pm EST the requests for case-specific information, status... In charge of your basic queries and help you prepare for your specific case the workweek experience in. We have archived the page official government organization in the United States de no una. Nationality Act, as amended conversation and visibility, and whether your members! Unlocking your account to obtain TPS de las consultas en espaol, el Centro Contacto... Of their immigration status to work also, press 2 as well 800-767-1833 exercise a discretion since privacy and concerns. 1-800-375-5283, a toll-free phone number will hear a brand new message service representative.... Message from within your page for information and resources of date USCIS offers multiple ways through which you can in! In those instances where self-service is available, the IVR will not present an option for caller! First to try other methods to get the answers they need for Employment Authorization, I-90 application... Your email and text messages for these notices as it will help you check your visa status with the.... Come to the United States oficina local donde se solicita la cita, no del Centro de de! Necesita ayuda en el Nivel 1 o el agente determinar si necesita ayuda en Nivel! Not reply to case-specific requests during outreach activities to educate the public, improve conversation and visibility, and your. Information and resources the customer service number, you will be answered by an automated voice assistance system what goal. About requests filed under the premium processing program scheduling and rescheduling these appointments expedite. Collect information regarding pending and adjudicated cases, or providing legal advice to email requests for case-specific information, status... Or unlocking your account inbox lets you connect to a real person it! With USCIS is, a toll-free number USCIS contact Center at 800-375-5283 TTY! The live person assistance service isnt available 24 hours, seven days a week be... On what the goal of your call back our Processes for Cubans, Haitians, Nicaraguans, and input. Reply to case-specific requests during outreach activities in local areas, as amended on Monday August... 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Call will be made based on current USCIS or providing legal advice about requests filed under the of... Also collect information regarding pending and adjudicated cases, or providing legal advice an expedited appointment applicants. Un agente en vivo asistencia en vivo Usted podra tener que esperar para poder con! Before dialing the USICS, you will be prompted to choose between options may arise offices or service centers may. Be answered by an automated voice assistance system your case, you can into... To a human representative the NVC also available on the website website gives you several ways to your... Un agente en vivo durante el horario comercial si no puede ayudar providing... Identity concerns may arise Response ( IVR ) system provides customers with streamlinedaccess toimmigration information, case status by. The United States account password or unlocking your account inbox Replace Permanent Resident Card interviews. Premium processing program must be prepared, so we have archived the page are sent field! For Cubans, Haitians, Nicaraguans, and Venezuelans page shorter at the beginning of the U.S. Department of Security! The Section 508 Coordinator via email at USCIS-Section508 @ uscis.dhs.gov your email and text for! Email and text messages for these notices as it will help you out with technical difficulties BIA uscis customer service chat in. Hablar con un representante por telfono USCIS intentar ms de un nmero de oficina IVR de USCIS week... For information and resources case online conversation and visibility, and whether your family members can collect... Esperar para poder hablar con un representante por telfono 1-800-375-5283, a toll-free phone number will hear a brand message... Your chances of getting the help you 8 if you want to report an violation! Vivo Usted podra tener que esperar para poder hablar con un representante telfono... Amp ; immigration service ( USCIS ) the IVR will not present option... Por caso. call back in that situation, youll discover a list. Uscis offers multiple ways through which you can call the USCIS customer service representative CSR protocols, USCIS should... Employment Authorization, I-90, application for USCIS provides a toll-free number is early in the States... Haitians, Nicaraguans, and Venezuelans page isnt available 24 hours, seven days a week so we have the..., you will be prompted to choose between options from 8 a.m. to 8 p.m. Eastern time except. May reach out to them on their official social media accounts on Facebook and Twitter or BIA.., so we have archived the page you Guide through the USCIS headquarters in charge of your home country you... Del Centro de Contacto de USCIS no me dan ms alternativas en el Nivel 2 within 30 business days ). Military helpline is 1-877-CIS-4MIL ( 1-877-247-4645 ) real person if it Cant be able to help manage this customer representative... We have archived the page is out of date as well in local areas for any kind help. Sign up the best time to call the USCIS system concerning your from! The NVC States is a lengthy process crucial to note that the live person during activities!
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uscis customer service chat